Overview
Here at BrandsHut.com we work hard to deliver high-quality products, in excellent condition, to your residence. If for any reason you're not completely satisfied with your purchase, unused merchandise can be returned by contacting our customer service department. A 15% restocking fee may be charged on all returned merchandise, unless defective.
Returns for Unused Products
We can process returns for unused products and refunds only for items purchased from BrandsHut.com. To set up a return for unused products purchased online, contact customer service within 30 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.
To receive a refund, please make sure of the following:
- All returned merchandise must be in resalable condition
- The product must be free from damages, scratches and/or defects
- All merchandise must not have been installed
- You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened
- All free or gift items including accessories must be included with your return
- There cannot be any writing or labels on the original manufacturer packaging for the item.
- Packages must be sent back by customer via a traceable source, such as FedEx or UPS. Please do not use USPS
- All freight bound equipment must be returned via freight carriers (If you are unsure which method your products should return via please contact us)
- All items must be returned with their assigned return merchandise authorization (RMA) number. Items returned without an RMA number will be refused by our warehouse.
PLEASE NOTE: The following items cannot be returned.
- Items marked as Scratch and Dent, Clearance, Overstock, or Built-to-order
- Drain Pans
- Condenser Pads
- Mounting Brackets
- Precision Duct Products
- Portable AC or HP products
- Filter Racks
- Custom Roof Curbs
- Roof Jacks
The purchaser is responsible for the cost of the returned shipping. All returns associated with our "Free Shipping offer" will have deducted from the refund the original shipping fees that BrandsHut.com incurred in the process of shipping your order. For all other orders not associated with our "Free Shipping offer" (Original shipping charges are non-refundable)
We are not responsible for lost or damaged shipments. You must contact us to file a lost shipment freight claim with the respective shipper. We recommend you to retain your tracking number after shipping your product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brandshut and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@BrandsHut.com for questions related to refunds and returns.
Mail: Brands Hut LLC
1526 Center Street
Deland, FL 32720
